Professional Topics in UCD
COSC2628 Week 11
Acknowledgement of Country
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RMIT University acknowledges the people of the Woi wurrung and Boon wurrung
language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University.
RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.
Housekeeping
• Nomorequizzes
• IndustryguestlectureonFriday—please come along!
• Casestudynextweek;Mondaywillbehybrid
• Youmaychangegroupsifyouwish,buttry not to
RMIT Classification: Trusted
Goals for today
Understand how to communicate in a professional UCD environment Understand some of the complexities of a professional UCD environment Know where to next from UCD
Understand what to expect in next week’s case study
Professional topics in UCD
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Being a UCD professional
Types of UCD professional • Embedded
• Freelance
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Embedded UCD professionals
Part of an overarching organization
Advantages Disadvantages
• Know your ‘client’ well
• Understand how recommendations will be used
• Rapid processes
• May miss things that ‘just are’ • Can be isolating
• Often more work than time
Part of a professional services agency that offers UCD
Advantages Disadvantages
• See the client with ‘fresh eyes’
• Variety in work
• Usually other UCDers on the team
• Annoying clients are only one job
• May be difficult to get all information
• Processes for recommendations may be unclear
• No control over outcomes
RMIT Classification: Trusted
Sole operator offering UCD services
Advantages Disadvantages
• Flexible working schedule
• Choose your own clients
• Choose your own process
• No clients means no money
• Can be isolating
• May struggle to get information from clients
RMIT Classification: Trusted
RMIT Classification: Trusted
Poll: which would you rather be?
Go to menti.com and enter code 7015 7972
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Complexities of the UCD environment
Who has brought you in?
What is the impetus for change?
How much do you know
Who are you working with to make change? Are there any special interests?
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Communication in UCD
Two ears and one mouth!
Understand what your client wants to know Consider your audience
Say what is going well
Base recommendations on evidence
Make recommendations implementable
Developers? Executives?
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Developers vs executives
Both want to know what to do
Developers
• What part of the system • Spcification
• How to redevelop
• What part of the product • Why to redevelop
• Why is it business critical
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Polite: Class exercise
What are the substitutes?
• The design of this software is terrible
• No-one will use this
• Users couldn’t do anything
• The interface is ugly
The UCD report
Written in business language
Components:
• Executive summary • Introduction
• Methodology
• Findings
• Recommendations
• Summary/conclusions
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RMIT Classification: Trusted
Executive summary
Readable in 5 minutes or less
What was the problem or question?
How did we study it?
What are the key recommendations?
Introduction
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Outline the problem Show that you Structure the rest or question know your client of the report
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What exactly have you done to answer your client’s questions?
Why these strategies (information? Time? Money?)
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WHAT DID YOU LEARN WHAT DID YOU LEARN ABOUT USERS? ABOUT SYSTEMS?
Recommendations
Many possible forms:
• Documented interface changes
• Design brief
• Wireframes
• Prototype
May include all of the above!
RMIT Classification: Trusted
RMIT Classification: Trusted
Summary/conclusions
• What did you do
• Why did you do it?
• What did you learn?
• What should your client do next?
Where to after COSC2628
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COSC 1182/1183 Usability Design and interaction engineering classes in School of Design
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Future UCD challenges
UCD in Virtual Reality
• Motion sickness
• How to manipulate objects
Smart home UCD
• Security
• Shared environments
Human robot interaction
• Communication • Acceptance
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In your own future
• Usability and UCD a growing market
• Principles you have used can be applied in all future technology projects
Case study overview
Important details
• During week 12 lectorials, will start at 12:30 (no lecture content)
• You must attend your scheduled lectorial (Monday will be hybrid)
• Covers week 3-10
• Please have photo ID available
• Do not use Safari
• Worth 15%
• Lecturer will answer any questions
RMIT Classification: Trusted
RMIT Classification: Trusted
• Three short-answer, case study-like questions
• Each subquestion (a), (b), (c) will be part of the same set of question (i.e. question 1 & question 2)
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Example question 1
You are currently working on an e-commerce website that deals with high quality dried fruits like apricots and dates. The latest directive from the client is that the website should serve both Australia and the Turkey markets. Describe two strategies to ensure that the website serves both markets in terms of usability (2 marks per strategy)
RMIT Classification: Trusted
Example question 2
You are currently working with Canvas, and they want to know whether moving the main menu to the right will reduce student click throughs to modules.
A) Which indirect user research method would you use and why? (3 marks). B) Describe the steps briefly. (2 marks).
C) Describe how you would use the data collected to make decision on the better design option. (2 marks)
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Example question 3
A) Identify and describe two interface patterns in this interface (2 x 1 mark),
B) Explain how each of the patterns help to improve the usability of the tool (2 x 1 mark)
• Be professional in your UCD dealings
• Think about the reader of your reports
• Case study next week
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Final words
Do not waste the UCD knowledge & skill gained in this course. Apply them for the rest of your study and career.
…and in the spirit of UCD, feedback is welcome! Send us an email for any thoughts / feedback you’ve got for the UCD course.
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