School of Computing and Information Systems The University of Melbourne
Copyright University of Melbourne 2020-2022
2022 – Semester 1 Week 4
Copyright By PowCoder代写 加微信 powcoder
Software Processes & Project Management
Intended Learning Objectives
Module 8 – Project Management Plan.
Stakeholder Management.
Module 10 – Communication Management.
SWEN90016 Software Processes and Project Management – 2 – IT ALL STARTS HERE
Intended Learning Objectives
Stakeholder Management.
1. Stakeholders & the Stakeholder Register. 2. Stakeholder Engagement and Planning.
SWEN90016 Software Processes and Project Management – 3 – IT ALL STARTS HERE
SWEN90016 Software Processes and Project Management -4- IT ALL STARTS HERE
Stakeholder management
Identifying Stakeholders & the Stakeholder Register
Internal Stakeholders
External Stakeholders
Shareholders
End Users / Customers
Board Members
Governments
Sponsor / Business Managers
Project Manager
Local Communities / General Public
Management
Other Related Institutions
Project Team
Competitors
SWEN90016 Software Processes and Project Management – 5 – IT ALL STARTS HERE
Stakeholder management
Identifying Stakeholders & the Stakeholder Register
Internal/External
Project Role
Contact Information
VP of Operations
Project Sponsor
Senior Manager. Approves Funds
Senior Manager. PM’s Boss
IT Analyst
Team Member
Director Accounting
Senior Manager
Director Refineries
Senior Manager of Largest Refinery
Consultant
Project Manager
Software Supplier
SWEN90016 Software Processes and Project Management – 6 – IT ALL STARTS HERE
Intended Learning Objectives
Stakeholder Management.
1. Stakeholders & the Stakeholder Register. 2. Stakeholder Engagement and Planning.
SWEN90016 Software Processes and Project Management – 7 – IT ALL STARTS HERE
Understanding Stakeholder Engagement and Planning
Levels of Stakeholder Engagement
• Unaware: Unaware of the project and its potential impacts on them
• Resistant: Aware of the project yet resistant to change
• Neutral:Awareoftheprojectyetneithersupportivenor
• Supportive:Awareoftheprojectandsupportiveofchange
• Champion/Leading:Awareoftheprojectanddriveschange
SWEN90016 Software Processes and Project Management – 8 – IT ALL STARTS HERE
Understanding Stakeholder Engagement and Planning
The stakeholder management plan can include: • Currentanddesiredengagementlevels
• Interrelationshipsbetweenstakeholders
• Communicationrequirements
• Potentialmanagementstrategiesforeachstakeholder
• Methodsforupdatingthestakeholdermanagementplan
Note: Because a stakeholder management plan often includes sensitive information, it may not be part of the official project documents, which are normally available for all stakeholders to review.
In many cases, only project managers and a few other team members should prepare the stakeholder management plan. Parts of the stakeholder management plan may not be written down, and if they are, distribution is limited.
SWEN90016 Software Processes and Project Management – 9 – IT ALL STARTS HERE
Understanding Stakeholder Engagement and Planning
Stakeholder Analysis includes:
• NamesandOrganisationsofKeyStakeholders
• TheirRoleontheProject
• Unique Facts about Each Stakeholder
• Level of Interest in the Project
• InfluenceontheProject
• SuggestionsandStrategiesforManagingRelationshipswith each Stakeholder
SWEN90016 Software Processes and Project Management – 10 – IT ALL STARTS HERE
Understanding Stakeholder Engagement and Planning
Stakeholder Analysis example:
Power / Influence
Current Engagement
Potential Management Strategies
Champion / Leading
Brian can seem intimidating due to his physical stature and deep voice, but he has a great personality and sense of humour. He previously led a similar software upgrade project at another company and knows what he wants. Manage closely and ask for his advice as required. He likes to be kept in touch with short, frequent updates in person.
Mary is very organised yet hardhead. She has been pushing corporate IT standards, and the system the PM and sponsors like best goes against those standards, even though it’s the best solution for this project and the company as a whole. Need to convince her that it is ok and that people still respect her work and position.
Finance Team
Medium/High
The Finance Team is resistant to the Project. They believe the funds can be better used elsewhere in the organisations. They also believe the Benefits are not achievable in the defined pay back period. Key stakeholder as they control the funding which the project is dependant on. Need to convince them of the costs & benefits and ensure they understand the detail. Get them involved in a detailed review of all $’s.
Very professional, logical person. Gets along with Mary. She has supported Brian in approving past projects with strong business cases. Provide detailed financial justification for the suggested solution to keep her satisfied. Also ask her to talk to Mary on Brian’s behalf.
SWEN90016 Software Processes and Project Management – 11 – IT ALL STARTS HERE
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