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Managing the Business Organisation
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My name is
Instructor’s Info
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Today’s Lecture: Agenda
1. Course Intro & Overview
Break (10 minutes)
2. “Managers & Managing”
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MGTA02: Introduction
This course is continuation of MGTA01. MGTA01 was background and overview:
– “business” defined – factors of production
– economic systems – markets/competition
measuring performance – small businesses
entrepreneurs – business plans
forms of organisation – raising capital
strategy – international business
Please read the “Preface” in the textbook
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MGTA02 Course Overview
What MGTA01 did NOT discuss:
How to manage a business
i.e. What the people who work in the business must do
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What Do Business Managers Do?
A business turns factors of production (Inputs)..
into products that people demand (Output)
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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow box” (the system)
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Let’s Test it
Can you identify factors of production utilized to manufacture products visible in your room?
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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow Box” (the system) that is a business
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MGTA02: Managing the Business
To succeed, every business must perform a number of functions:
Determine customer needs: marketing
Create things people demand: operations
Collect information: accounting
Find and allocate capital: finance
Hire and keep good people: HRM
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Structure of the Course
Textbook and lecture schedule follow a model called
“The Value Chain”
“Value Chain” model suggests businesses are systems that turn factors into goods and services that people demand
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Managing the Business
In order to make a profit, and succeed, a business must do all of these things
quickly, efficiently and well
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MGTA02: Managing the Business
For the business to succeed,
each of these functions must be:
Controlled
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Course Textbook
Managing the Canadian Business
McGraw Hill Education
Available in the UTSC Bookstore
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– Contact Info
Office: Zoom
Hours: Tuesday 12 – 2 (By appointment only)
Most other afternoons: shoot me an email
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Course Evaluation
Type Probable Date Weight Format
Weekly Review Weeks 2 – 11 10% 6 – 7 MCQs per week
1st Midterm LEC01: Feb 28th, 2022
LEC02: Mar 1st, 2022 25% TBD
Case Assignment Week of Mar 28th, 2022 25% TBD
Final Exam Somewhere in Apr 40% TBD
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Note Takers
I am asking for volunteer note takers
If: You attend class regularly
Take fairly detailed notes
Have decent handwriting or
Type your notes
Please consider volunteering
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er… that’s it
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MGTA02 – Managing the Business
& Managers
Please read chapter 1
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Class Discussion
Review the material posted at Quercus and pick 5 differences between managers and leaders.
Discuss in groups for 10 minutes.
Good luck.
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Review: Mission
Business is formed for a purpose
Sometimes, hard to see:
what the purpose is
how to accomplish that purpose
Businesses need leadership
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Leaders and Managers
Leaders: Determine the organisation’s purpose and direction
Leaders: Guide and inspire others to go along
Managers: People who plan, organise, lead, and control resources in order to realise a goal
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Managing is not the arbitrary exercise of power
Managing involves
getting things done
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To get things done, managers engage in 4/5 activities:
Managing =
(1916) Newman, Summer & Warren (1967)
Organising
Commanding
Coordinating
Controlling Planning
Organising
Controlling
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To help you understand the role of managers and the activities involved in managing
The example of
“The World’s ”
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“ Get up, get dressed, have your breakfast.
Be ready to get in the car by 10 o’clock.”
“ We want to be at Grannie’s at 11.”
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Determining what needs to be
done, and the best way to
achieve it.
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Organising
“I’ve laid out your shirt”
“I’ve cleaned your shoes”
“I’ll go iron your shorts”
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Organising
Assembling and preparing the resources needed to complete the task
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“Shake hands with your Uncle, like I did”
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Guiding and motivating others to
meet the organisation’s objectives
How: teaching and demonstrating
leading by example
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Leading – By Example
“I don’t like peas either, but your Gran made them. I’m going to eat mine”
“It’s polite”
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“I don’t like peas either, but your Gran made them. I’m going to eat mine”
“It’s polite”
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Guiding and motivating others to
meet the organisation’s objectives
How: teaching and demonstrating
leading by example
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Leadership – what is it?
“influencing people so that they will strive willingly towards the achievement of group goals” 1
1 Koontz, H. and C. O’Donnell. “Management: A System of Contingency Analysis of Managerial Functions”. McGraw-Hill, , 1976.
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Leadership Styles
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Leadership Theories
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Guess my Leadership style…
I am strong headed
I believe my opinions are the best
I do not like anyone to argue with me
I am the most successful person in this organization
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Guess my leadership style…
I believe in listening to others
I will support your opinions
I will encourage you
I will include you in decision-making
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Controlling – Set Standards
“Wash your hands, before you come to lunch”
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Control – Measure Performance
“Did you wash your hands? Show me”
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Control – Improve or Correct
“Those hands aren’t clean. Go back and do it again. This time use soap!”
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Controlling
Set standards (desired outcome)
Measure performance (actual outcome)
if necessary,
Improve or correct performance
(to meet standards)
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Session Review
Managing = 4 Activities
Organising
Controlling
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Managing – Why?
get people to perform to achieve organisation’s goals
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Managing – A Universal Process
Managing happens everywhere
Not just in businesses
Parents manage families
Generals manage armies
Coaches manage athletes
We manage ourselves
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What Do Business Managers Do?
They manage the process of transforming factors of production
(raw materials, labour, capital)
into products that people demand
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What Do Business Managers Do?
A business is a system that turns factors
into products that people demand
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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow box” (the system) that is a business
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What MGTA02 is About
MGTA02 looks at what goes on within the “rainbow box” (the system) that is a business
Chap Chaps Chaps Chap Chaps
2 3 & 4 6 & 7 5 8 & 9
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What MGTA02 is About
A model that suggests business are systems that turn factors into goods and services that people want
Support Activities
Ch 11 & 12
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Managing the Business
Managing a business: planning, organising, leading and controlling these activities
A well-managed business must do all of these things efficiently, economically and comparatively well
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“Number 4, step forward and yell WHOOMAA, WHOOMAA!!!”
‘Sorry you can’t claim your 60 inch TV as a business expense.’
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