代写代考 ISYS90045 Professional IS Consulting ©2022 The University of Melbourne

Presentation Title

ISYS90045 Professional IS Consulting

Professional Advice

Report Writing

Dr Rod Dilnutt

Tonight’s Agenda

Define and understand consulting communication techniques

 Report writing

 Interviews

 Workshops

Report writing

Engagement Lifecycle

How is work won and performed in consultancies?

Risk assessment and

internal inquiry

Winning the

Contractual

negotiation

Delivery and

management

Tonight’s content

We perform a lot of reporting

 Shorter status reports on

 Requirements

 Development

Reporting is key for

 gap analyses

 feasibility studies

 internal audits

Reports are often:

 The one tangible thing the client will have from you when you leave

 Is your set of answers to the problem being solved

 Could be the starting point for transforming your client.

The basic rule for reports

Put yourself in the client’s place:

What do they want to know?

How much information/ detail do they need?

Are they paying for this?

A simple report format

1. Executive Summary (one page)

2. Introduction: Statement of key questions and the context in which

they were asked

3. Your approach: How did you do the work?

4. Answers to key questions

 Include reasons and brief summary of alternatives

considered

 Findings and recommendations

 Roadmap?

5. Appendices: interview notes, calculations etc.

A simple report format

Consider how theses are structured (Evans and Gruba, 2005)

Source: Evans, D. and Gruba, P. (2005) How to write a better thesis, 2nd Edition, Melbourne University Press.

1. Introduction

Problem statement

Aim and scope

2. Background

Current theory

Current practice

3. Own work

Design of own work

4. Synthesis

Discussion

Conclusions

✓ Summarise first – verbally:

 “What are you trying to say?”

 One sentence

 Then expand

 Get feedback from partner

 Repeat until satisfied!

✓ Write the summary

✓ List your key points

✓ Organise into a structure

✓ Find the best way to communicate each key message (graph, table,

✓ Write the report

✓ Re-write the summary

✓ Let it rest for a while

✓ Review and re-write

Advice from the experts

Your introduction

 Clearly articulate your problem statement(s)

 Present your aim – and ensure this is achieved

 Cover off scope (what’s in, what’s out?)

 Provide overview of the rest of the structure

Results, discussion, recommendations

 Consider your section introductions and concluding statements/ key
points – write these down in order. Do they make sense?

 Acknowledge limitations of your findings through referencing
your scope

 Any results should be mapped against theory/ experience

or a core framework (reliability of outcomes).

Source: Evans, D. and Gruba, P. (2005) How to write a better thesis, 2nd Edition, Melbourne University Press.

Common mistakes in reports

× “What I did in my holidays”

× Patronising information

× Demonstrating knowledge

× Delivering by weight

× Unnecessary effort and expense

× Not re-checking the brief

× And… problems with expectations…

× Introducing new material in the conclusion

× Having a ‘conclusion’ at all

× Overly-complex diagrams, tables, images

× Sharing all your thinking

× Poor grammar and spelling

× Inappropriate content

This seminar has explored methods of communicating as a consultant

• Explore structured communication styles

• Define and understand the role of report writing

• Define the role of meetings in consulting

• Identify meeting success factors

• Explore the role of Interviews and workshops

Slide 1: ISYS90045 Professional IS Consulting Seminar 7 Professional Advice Report Writing
Slide 2: Tonight’s Agenda
Slide 4: Engagement Lifecycle
Slide 5: Reporting
Slide 6: The basic rule for reports
Slide 7: A simple report format
Slide 8: A simple report format
Slide 9: Advice
Slide 10: Advice from the experts
Slide 11: Common mistakes in reports
Slide 12: Summary

程序代写 CS代考加微信: powcoder QQ: 1823890830 Email: powcoder@163.com

Related Posts