留学生考试辅导 MGTA02: Introduction

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Managing the Business Organisation

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My name is

Instructor’s Info

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Today’s Lecture: Agenda
1. Course Intro & Overview

Break (10 minutes)

2. “Managers & Managing”

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MGTA02: Introduction
This course is continuation of MGTA01. MGTA01 was background and overview:

– “business” defined – factors of production
– economic systems – markets/competition
measuring performance – small businesses
entrepreneurs – business plans
forms of organisation – raising capital
strategy – international business

Please read the “Preface” in the textbook

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MGTA02 Course Overview
What MGTA01 did NOT discuss:

How to manage a business

i.e. What the people who work in the business must do

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What Do Business Managers Do?
A business turns factors of production (Inputs)..

into products that people demand (Output)

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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow box” (the system)

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Let’s Test it
Can you identify factors of production utilized to manufacture products visible in your room?

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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow Box” (the system) that is a business

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MGTA02: Managing the Business
To succeed, every business must perform a number of functions:

Determine customer needs: marketing
Create things people demand: operations
Collect information: accounting
Find and allocate capital: finance
Hire and keep good people: HRM

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Structure of the Course
Textbook and lecture schedule follow a model called
“The Value Chain”
“Value Chain” model suggests businesses are systems that turn factors into goods and services that people demand

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Managing the Business
In order to make a profit, and succeed, a business must do all of these things

quickly, efficiently and well

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MGTA02: Managing the Business
For the business to succeed,
each of these functions must be:

Controlled

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Course Textbook
Managing the Canadian Business

McGraw Hill Education

Available in the UTSC Bookstore

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– Contact Info
Office: Zoom
Hours: Tuesday 12 – 2 (By appointment only)

Most other afternoons: shoot me an email

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Course Evaluation
Type Probable Date Weight Format
Weekly Review Weeks 2 – 11 10% 6 – 7 MCQs per week
1st Midterm LEC01: Feb 28th, 2022
LEC02: Mar 1st, 2022 25% TBD
Case Assignment Week of Mar 28th, 2022 25% TBD
Final Exam Somewhere in Apr 40% TBD

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Note Takers
I am asking for volunteer note takers

If: You attend class regularly
Take fairly detailed notes
Have decent handwriting or
Type your notes

Please consider volunteering

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er… that’s it

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MGTA02 – Managing the Business

& Managers

Please read chapter 1

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Class Discussion
Review the material posted at Quercus and pick 5 differences between managers and leaders.

Discuss in groups for 10 minutes.

Good luck.

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Review: Mission
Business is formed for a purpose

Sometimes, hard to see:

what the purpose is
how to accomplish that purpose

Businesses need leadership

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Leaders and Managers
Leaders: Determine the organisation’s purpose and direction

Leaders: Guide and inspire others to go along

Managers: People who plan, organise, lead, and control resources in order to realise a goal

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Managing is not the arbitrary exercise of power

Managing involves
getting things done

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To get things done, managers engage in 4/5 activities:

Managing =

(1916) Newman, Summer & Warren (1967)
Organising
Commanding
Coordinating
Controlling Planning
Organising
Controlling

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To help you understand the role of managers and the activities involved in managing

The example of
“The World’s ”

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“ Get up, get dressed, have your breakfast.
Be ready to get in the car by 10 o’clock.”

“ We want to be at Grannie’s at 11.”

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Determining what needs to be
done, and the best way to
achieve it.

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Organising

“I’ve laid out your shirt”
“I’ve cleaned your shoes”

“I’ll go iron your shorts”

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Organising

Assembling and preparing the resources needed to complete the task

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“Shake hands with your Uncle, like I did”

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Guiding and motivating others to
meet the organisation’s objectives

How: teaching and demonstrating
leading by example

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Leading – By Example
“I don’t like peas either, but your Gran made them. I’m going to eat mine”

“It’s polite”

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“I don’t like peas either, but your Gran made them. I’m going to eat mine”

“It’s polite”

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Guiding and motivating others to
meet the organisation’s objectives

How: teaching and demonstrating
leading by example

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Leadership – what is it?
“influencing people so that they will strive willingly towards the achievement of group goals” 1

1 Koontz, H. and C. O’Donnell. “Management: A System of Contingency Analysis of Managerial Functions”. McGraw-Hill, , 1976.

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Leadership Styles

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Leadership Theories

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Guess my Leadership style…
I am strong headed
I believe my opinions are the best
I do not like anyone to argue with me
I am the most successful person in this organization

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Guess my leadership style…
I believe in listening to others
I will support your opinions
I will encourage you
I will include you in decision-making

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Controlling – Set Standards
“Wash your hands, before you come to lunch”

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Control – Measure Performance

“Did you wash your hands? Show me”

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Control – Improve or Correct

“Those hands aren’t clean. Go back and do it again. This time use soap!”

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Controlling

Set standards (desired outcome)

Measure performance (actual outcome)

if necessary,

Improve or correct performance
(to meet standards)

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Session Review
Managing = 4 Activities

Organising
Controlling

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Managing – Why?
get people to perform to achieve organisation’s goals

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Managing – A Universal Process
Managing happens everywhere
Not just in businesses

Parents manage families
Generals manage armies
Coaches manage athletes
We manage ourselves

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What Do Business Managers Do?
They manage the process of transforming factors of production
(raw materials, labour, capital)
into products that people demand

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What Do Business Managers Do?
A business is a system that turns factors

into products that people demand

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What MGTA02 is About
MGTA02 looks at what goes on within the “Rainbow box” (the system) that is a business

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What MGTA02 is About
MGTA02 looks at what goes on within the “rainbow box” (the system) that is a business

Chap Chaps Chaps Chap Chaps
2 3 & 4 6 & 7 5 8 & 9

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What MGTA02 is About
A model that suggests business are systems that turn factors into goods and services that people want

Support Activities

Ch 11 & 12

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Managing the Business
Managing a business: planning, organising, leading and controlling these activities

A well-managed business must do all of these things efficiently, economically and comparatively well

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“Number 4, step forward and yell WHOOMAA, WHOOMAA!!!”

‘Sorry you can’t claim your 60 inch TV as a business expense.’

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